Xử lý tồn queue AMA sb_sample_word2010 2013

Guidelines for handling services managed by Supervisor

1️⃣ Check the logs of the following two modules:

• ama_sb_manager (or ama_sbmanager): Check for abnormal logs when there is no connection to ESX.
• ama_revert (or ama_sb_revert)

Log file locations:

• /opt/ama/log/ama_sbmanager_error.log
• or /opt/ama/log/ama_sb_manager_error.log
• or /opt/ama/log/ama_sb_manager_err.log

2️⃣ If you detect an issue, restart the module:

supervisorctl restart <module name>

Then, check the main log:

tail -f /opt/ama/log/ama_sbcentrel.log

Observe the log to ensure that data is being inserted continuously.

3️⃣ If it still does not work:

• Access ESX and check whether the sandboxes are still running properly.

4️⃣ Check the ESXi addresses of the Sandbox machines:

cat /opt/ama/config/ama_config.py | grep esx -C 2

5️⃣ Escalate to the Solution team if further support is needed.